We have a 14-day return policy, which means that you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received, unworn or unused, with original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, you need to ship via a traceable shipping method.
You can always contact customercare for any return question at email@example.com.
Damages and issues
Please inspect your order upon receipt, and contact customercare immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate and correct the problem right away.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.